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Magicjack.com and Your Virtual Call Center

I’ve been using Magicjack.com for about 9 months now. I’m sold on the capabilities, ease of use and cost of this cool little device. In fact, I have four of these Magicjack.com USB products. Two of them I use for my business in the US and two I use for my employees in the Philippines. As I’ve been using them on a daily basis, I’ve been thinking about how it could be used to create a virtual call center anywhere in the world.

Let me recap how Magicjack.com works. Once you get your device(s) in the mail, you simply plug it into an available USB port, the software loads from the Magicjack device and installs on your computer. You’re asked a few questions, including what area code you’d like to use and voila, within minutes you’ve got a fully functioning VOIP telephone service, with voice mail, three way calling, caller ID, and more. The cool thing about Magic Jack is that you can be anywhere in the world and call back to the US … essentially FOR FREE. Well, for about $19 per YEAR.

Now, think about the possibilities with MagicJack.com as a virtual call center solution. For me, I have employees in the Philippines. These employees are outfitted with Magicjack devices. With these Magicjack.com devices my employees are able to both initiate and receive calls from the US. Again, the calls are so cheap (at $19 / year); the cost per call is literally micro cents on the dollar. Furthermore, my employees work from home, so overhead costs are extremely low.

Consider this concept. A company can aggregate their employees in one country, one city or even perhaps across multiple countries. Why would you consider multiple countries? … In order to leverage multiple time zones. Let’s say that you want to provide 24×7 support to clients. You can have people strategically located in different countries working different hours and even different languages, depending on the time zones that you need to support.

One consideration, then, is how to manage this team and the Magicjack.com devices. I think one cool idea is through software that can aggregate all of the Magic Jack numbers. Think of the possibilities. All of the numbers managed by one central software application. This will allow a company to answer all calls from a central location as if you were a huge corporation. The possibilities seem endless.

A more mundane question is how to manage your team’s productivity. The answer to this question is through processes and “timesheets”, as well as an instant message tool you can track productivity through an online project management tool and check to see if your employees are online via instant message.

There are plenty of other ways to increase your productivity and “presence” with Magicjack.com devices. In fact, you can also make your company look so much larger than a one person company by using this cool little product. The cost is nominal but the benefits are tremendous.

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www.MagicJack.com

Technology innovation is both a blessing and curse, depending on “what” and “who.” The “who” is related to whether a person “gets it” or not. In other words, does the person understand how to use the technology. The “what” relates to how the technology is used … does it have any meaningful positive impact on our lives … does it make our lives simpler, save us money, or help us get things done faster?

I’ve been using a product developed by www.MagicJack.com for the last several months. I can honestly say that this device solves both the “what and the who.” It is brain dead simple to install and use and, yes, it does save you money … and lots of it.

For the uninitiated, MagicJack is a simple little USB device that connects into your computer and either: a) a headset or b) your regular telephone. It uses your broadband connection to make phone calls anywhere in the world. At it’s simplest it’s a VOIP or Voice Over Internet Protocol phone service. It includes: voice mail, 3-way calling, call waiting, and a DEDICATED phone number. You choose the area code from their list, which is quite extensive. And, it’s AMAZINGLY cheap – $39 for the 1st year and $19 per year thereafter.

I had intended  to use the device from www.MagicJack.com to replace my business phone service. And, of course, I did. I dropped my Comcast service and replaced it with MagicJack. If that was all I did, that would have been great. I would have saved about $600 per year. But, the buck did not stop there.

I also have a virtual assistant in the Philippines. I had actually bought two of these devices from www.MagicJack.com, one for my home office and the other to send to my assistant. And, guess what? This is where the REAL magic appears. My assistant in the Philippines can MAKE and ANSWER phone calls from the Phillipines to and from the US, WITHOUT incurring any international long distance charges. YES, you heard me correctly – NO international calling charges.

Imagine the savings! I figure with the amount of phone calls she makes every day to / from the US, I’ve probably already saved upwards of $1,500 … in just three short months.

The other magical aspect of this device / service is that I can call forward from any of these numbers without incurring any call forwarding charges. Unlike Sprint or perhaps other mobile sevice provider, call forwarding is free.

There are  many more aspects to this service that I’m planning to implement. But, I can’t give away all of my secrets, yet. The fact remains that the MagicJack is a disruptive technology that could displace traditional phone service from AT&T and others. In addition, it’s also magnitudes cheaper than Vonage and all of the other VOIP service providers.

And, the best thing about it is … it works!

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Blockbuster Video Rentals Now Online

Are you in the mood for a great flick? Hey, I’ve got an idea you’ll surely love. Get up off that couch and head to the closest movie theater. For a mere 8.50 you can get in and watch that brand new flick on the big screen. Hey, but don’t forget to bring an extra 50 bucks for popcorn, candy and a soft drink. After all, what would a wonderful outing to the theater be without refreshments? Wait a minute. That actually doesn’t sound ideal at all. Who in the heck made going to the movies so expensive anyway? Well, regardless of how pricey movie theaters have become in more recent times, one thing is for certain; you can simply rent the movies you love and forget about the gargantuan bill. Take the Blockbuster video store down the street for instance. They will rent you a flick for under five bucks and you can enjoy that one in the privacy of your own home. Any takers?

Are you an avid Blockbuster video store nut? If you’re not, who are all those people I constantly witness heading in and out of that place? I would say that any Blockbuster video store has to pull in a good sum of cash each and every day. Of course much more on the weekends. There’s just something about movies. None of us can ever seem to get enough of them. We watch and we watch and we watch. Then when we’re finished with all that watching, we plop down on the sofa and watch a little more. You know, to wind down from all the watching. The great thing about renting movies these days is the new-age access. We can almost say goodbye to the classic Blockbuster video store, and say hello to cyberspace. As I’m sure you’ve encountered at one point or another, you can literally rent movies from your laptop now days. I’m talking about a Blockbuster video store on the World-Wide-Web. Not to mention its competitors. I guess it was bound to happen sooner or later. Convenience is our middle name. I’m referring too human beings of course.

Are you searching for a local Blockbuster video store, but coming up short? Hey, don’t worry about it. You can find a Blockbuster video store closer than you thought. Blockbuster video rentals are available online now and check out the infinite movie rentals at your disposal. In today’s world of entertainment, you can have your cake and eat it too. Or should I say popcorn?

>> http://everypathnbeyond.com/blockbuster

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